We always adhere to the customer as the center,to provide our customers with pre-sales consulting,after-sales service,technical training to the whole process of instrument maintenance support,customer satisfaction is our pursuit.
Pre-sale consultation:
A technical support team composed of experienced product managers will assist users in in-depth analysis of application requirements,providing professional products,personalized customization and overall solutions.
After-sales service:
Our after-sales service team consists of highly skilled engineers to provide you with the following services.
1,The company to sell products to implement the"three guarantees"service:
◆Once the product is sold,lifelong maintenance
◆Faulty products within one year free maintenance
◆The product can be replaced within one month after delivery
2,More than the warranty period of the product,maintenance only charge cost.
3.Summarize and analyze users'opinions and service status regularly,review and accumulate experience,so as to better meet users'requirements.
4,According to your needs,we are ready to provide necessary technical support.If on-site service is required,we promise:24 hours within the province,48 hours outside the province to arrive at the site.
Technical training:
A team of trainers composed of senior technical experts will provide technical training for users,guide users to independently complete the use of instruments,and help customers to master product design principles and operation methods.
System operation and maintenance:
Free product maintenance within the warranty period,long-term product maintenance and upgrade service beyond the warranty period.
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